Program Outline :
1. Physical Mirroring
(Learn to observe and use your body to build trust!)
2. Vocal Mirroring
(Discover how to match vocal tone and speed to build trust over the phone or face-to-face.)
3. Language Pacing for Rapport
(Master the verbal “Invisible Handshake” and "Echo Handshake”. Build trust by choosing the right words.)
4. Clear the Smoke
(Develop skills for probing that clears the smoke and honours the adage: "First seek to understand.”)
5. Language Mixing for Impact
(Practice mixing language preferences to increase the visual, auditory, and kinaesthetic “arousal” state of your audience. Will include "editing" participants' scripts, letters, brochures, etc.)
6. Leading with Action Commands
(Discover skills for delivering suggestions that lead to actions.)
7. Embedding Commands
(See how to “hide” a command and make it virtually subliminal; enabling the mind to rehearse the action you desire without inviting resistance)
8. Putting it together
Role-playing in real business scenarios
Evaluation of goals and desires, Certificate Awards
Brief Outline of What You Will Gain
· The art of building rapport
· You will learn and use the skills of communicating with visual, auditory and kinaesthetic representational learning styles
· You will learn how to use NLP not only in your business activities, but your day to day interpersonal dealings to make you a better communicator and help you achieve better results
· The learning from the seminar is instantly useable and effective
· You will learn what effect mirroring of body language can have on making the connection with the customer
· You will learn how to fine tune your internal radar and enhance it with NLP deep listening skills, and discover a new way to observe the sales and customer service process.
· An experiential workshop where the impact on your sales and collection will be immediate
· See hear and feel powerful new selling and influencing techniques
· You learn techniques that you can more easily relate with customers and answer the real objections and concerns, not just those spoken.
· Discover how fast you can create trust with those you interact
· Learn how to shorten the time cycle because you will be able to build rapport much quicker than ever before
· Learn how to raise your closing percentage and collection rate
· The adage of "work smarter" not harder comes alive in the selling environment with the tools you receive in this seminar
· Learn the Language Pacing and Non-Verbal Mirroring that can help you succeed in establishing a rapport with anybody and lead to a long and highly satisfactory relationship.
· You learn the insights on listening to clients, co-workers and adversaries to ascertain their preferred style of receiving information. This will help you to manage your business and serving your clients
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