Latest Products

CONTENT

Review and Refreshing

Conditional Formatting

Charts - Creation/Customisation

Database and List Management

Building and Maintaining a List

Using Form to Add, Change & Delete Records

Sorting Lists

Use Filters to Analyse a List

Use Sub-totals

Introduction to MS Query

Data Sources and Tables

Choosing and Arranging Fields

Sorting the Result Set

Filtering

Performing Calculations

Joining Tables

Using the Pivot Table Wizard

Pivot Table basics

Hiding & Showing Details

Grouping Items

Grand Totals, Subtotals

Analysing Data

Functions

The Scenario Manager

Goal Seek

Solver

Printing and Presenting

Advanced Printing

Using Report Manager

Workbooks and Windows

Working with Workbooks

Linking

Program Outline :

1.      Physical Mirroring

(Learn to observe and use your body to build trust!)

2.      Vocal Mirroring

(Discover how to match vocal tone and speed to build trust over the phone or face-to-face.)

3.      Language Pacing for Rapport

(Master the verbal  “Invisible Handshake” and "Echo Handshake”. Build trust by choosing the right words.)

4.      Clear the Smoke

(Develop skills for probing that clears the smoke and honours the adage: "First seek to understand.”)

5. Language Mixing for Impact

(Practice mixing language preferences to increase the visual, auditory, and kinaesthetic “arousal” state of your audience. Will include "editing" participants' scripts, letters, brochures, etc.)

6. Leading with Action Commands

(Discover skills for delivering suggestions that lead to actions.)

7. Embedding Commands

(See how to “hide” a command and make it virtually subliminal; enabling the mind to rehearse the action you desire without inviting resistance)

8. Putting it together

Role-playing in real business scenarios

Evaluation of goals and desires, Certificate Awards

Brief Outline of What You Will Gain

· The art of building rapport

· You will learn and use the skills of communicating with visual, auditory and kinaesthetic representational learning styles

· You will learn how to use NLP  not only in your business activities, but your day to day interpersonal dealings to make you a better communicator and help you achieve better results

· The learning from the seminar is instantly useable and effective

· You will learn what effect mirroring of body language can have on making the connection with the customer

· You will learn how to fine tune your internal radar and enhance it with NLP deep listening skills, and discover a new way to observe the sales and customer service process.

· An experiential workshop where the impact on your sales and collection will be immediate

· See hear and feel powerful new selling and influencing techniques

· You learn techniques that you can  more easily relate with customers and answer the real objections and concerns, not just those spoken.

· Discover how fast you can create trust with those you interact

· Learn how to shorten the time cycle because you will be able to build rapport much quicker than ever before

· Learn how to raise your closing percentage and collection rate

· The adage of "work smarter" not harder comes alive in the selling environment with the tools you receive in this seminar

· Learn the Language Pacing and Non-Verbal Mirroring that can help you succeed in establishing a rapport with anybody and lead to a long and highly satisfactory relationship.

· You learn the insights on listening to clients, co-workers and adversaries to ascertain their preferred style of receiving information. This will help you to manage your business and serving your clients

I want it now,  syndrome

Another breakthrough research in neuropsychological science. Today we live in a culture where many people, if not all, want instant success—wealth, beautiful body, warm relationship and knowledge. This “I want it now” syndrome,  mentally, is called “instant gratification” and is the number one reason why people fail.

Life’s Real Winners

People who reject the value of instant gratification and develop the skill of self-discipline are life’s real winners. These are the people who continuously develop all their intelligences, they set goals and harness the motivational strength to manifest them, day in day out, week in week out, month in month out. Luckily, self-discipline is a skill that you can learn.

Model of Motivation

The seminar is based on a model developed by a study on high achievers and their identified common characteristics of lasting success (We call it 3+1+3)

1. I know what I want to achieve (defined purpose)

2. If anybody else can do it, I can do it (models of possibilities)

3. I see, I hear, I feel it. Now I know I can do it (sensory vision)

4. I have desire, passion, emotional flow energy (emotional, fire within)

5. I know what I have to do to achieve it (planning)

6. I can learn the skills and knowledge I need to achieve it (learning)

7. No matter how long it takes or how hard it is, I can do it (persistence and patience)

In the first 3 steps you learn how to identify your goals, and build the emotional flow, in step 4. In the final 3 steps, you create a plan for achieving the goals and develop the patience and persistence required to achieve them.